NO5 Real Estate Privacy and Complaints Policy
Our contact details
Name: Nouman Limited t/as NO5 Real Estate
Address: 4 Old Park Lane, Mayfair, London, W1K 1QW (Trading Address)
Phone Number: 020 3633 2836
E-mail: hello@no5realestate.com
The type of personal information we collect
We currently collect and process the following information:
• Any personal information that can be used to identify a living person. This includes: Personal identifiers, contacts, characteristics, financial information and employment data.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for to provide you with information on properties for sale or let which suit you, your requirements and financial status. We use the information that you have given us in order to arrange your most compatible home.
We may share this information with the agents in our company, to see if they have a home which we are unaware of that can best suit your requirements and financial status.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@no5realestate.com
(b) We have a vital interest.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal information for one of the following durations, depending on which type of client you are. The first duration is from when we are instructed your property to when we close the sale. The second duration is from when we are instructed your property and continues for the duration of the lease. This ensures we can assist with the managing your tenants. The third duration is from when you contact us about purchasing a property until we provide you one to buy or let. We will then dispose your information by deleting the details you provided to us upon satisfaction of the agreement.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by emailing hello@no5realestate..com, or phoning 020 3633 2836 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
Name: Nouman Limited t/as NO5 Real Estate
Address: 4 Old Park Lane, Mayfair, London, W1K 1QW (Trading Address)
Phone Number: 020 3633 2836
E-mail: hello@no5realestate.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk